MEET THE TEAM

Because real appreciation is something you can hold in your hands.

In a world full of digital messages, the personal touch often gets lost. Our mission isn't to replace physical connection with technology, but to use technology to make it scalable—and finally measurable—again. For relationships that last.
Dario Hitz | Partner | Supermerchado
With his IT background and tireless dedication, our business informatics expert makes sure our clients have everything they need. He loves juggling a million things at once—as a total people pleaser, he’s genuinely passionate about every single case.
Elias El Bay
Partner
Kim | Customer Success Manager | Supermerchado
With a background in UX, she has a keen eye for intuitive design and will guide you seamlessly through your onboarding. She’s passionate about supporting our customers and makes sure your start with us is completely effortless.
Ilayda Özdemir
Customer Success
Dario Hitz | Partner | Supermerchado
An entrepreneurial quick-thinker and visionary, our co-founder is the unstoppable force behind supermerchado’s strategic growth. With his sights set on the future, he’s already building the platform experience of tomorrow.
David Grissim
Co-Founder
Dario Hitz | Partner | Supermerchado
With years of digital marketing experience, our co-founder is the structural mastermind who bridges the gap between digital and analog sMarketing. When he’s not busy building smart processes to create "wow" moments, you’ll likely find him chasing a puck on the ice hockey rink.
J-C Zulauf
Co-Founder
Kim | Customer Success Manager | Supermerchado
As your virtual host, Elena is here 24/7 to guide you through the platform and answer your questions in real time. She loves engaging directly with users and turns navigating our features into an interactive experience.
Elena
Virtual Host
Dario Hitz | Partner | Supermerchado
As a founding member, Dario knows the supermerchado DNA better than anyone and is a driving force behind our identity. A true communications pro, he knows exactly how to bring messages to life with the perfect visual and auditory impact.
Dario Hitz
Co-Founder
Kim | Customer Success Manager | Supermerchado
Our resident tech nerd and AI pro drives innovative web and application development and loves analyzing user behavior after new releases. When he’s not writing code for the platform, he’s blowing off steam as a passionate CrossFit coach.
Emanuel Imhof
Full Stack Developer
Kim | Customer Success Manager | Supermerchado
Originally rooted in IT, Thomas has known the world of logistics and shipping inside and out since he was a kid. Today, he runs two successful logistics hubs and ensures that the physical side of things scales perfectly for our customers behind the scenes.
Thomas Gabele
Logistics
Kim | Customer Success Manager | Supermerchado
A well-connected expert with roots in the real estate industry, he opens valuable doors and secures strategic partnerships for supermerchado. When he’s not busy networking, he loves traveling the world or working on his golf swing.
Thomas Denzler
Board of Directors
Kim | Customer Success Manager | Supermerchado
As a total numbers pro with years of cross-industry experience, Lars secures our financial foundation. He pulls the strings behind the scenes so we can focus entirely on scaling the platform.
Lars Aebersold
Finance & Admin
Whitepaper | The Haptics Paradox

From psychological hurdle to digital platform


Behavioral science proves that physical touchpoints create the strongest lasting impressions, yet they often fall flat due to logistical headaches. Read our whitepaper to see the scientific foundation behind supermerchado and how we’re finally making corporate gifting measurable and scalable for HR and sales teams.
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WHAT MAKES SUPERMERCHADO TICK

MarTech meets logistics

We combine digital process expertise with operational logistics excellence into one seamless unit.

Quality over quantity

We curate our products and partners based on strict, high-level quality and sustainability standards.

End-to-end

We don’t just provide software; we deliver results. Our team handles the entire physical process right up to delivery.
START FOR FREE

OMG - It’s Free

Curious? Get started for free—no strings attached. Create your login and explore all of supermerchado’s features, including a huge product selection you can use to start sending out packages right away.

Experience messages, don't just scroll

In an age of digital overload, supermerchado is doubling down on physical communication. We make emotions and appreciation easy to send—and for the first time, thanks to integrated QR Reactions, measurable as a real ROI.

Technical expertise, attention to detail

Our team brings years of experience in marketing, IT, and logistics to the table. We’re obsessed with turning complex warehousing and shipping processes into an intuitive platform that makes physical communication as effortless as sending an email.

Locally rooted, sustainably connected

We’re all about staying local. That’s why we specifically partner with Swiss producers for our marketplace. It keeps things close to home, ensures top-notch quality, and delivers those sustainable "wow" moments that really hit the mark.

>
49000
Wow moments generated
100
%
Curated & vetted suppliers
>
5000
Hours of administrative logistics work eliminated
MARKETPLACE & PRODUCTS

Curated or created: the choice is yours

Get started right away with access to over 700 curated items from Swiss manufacturers, or customize physical brand ambassadors with your own branding. Thanks to our partner network, you have full control over sustainable materials and designs—and you never have to worry about complex sourcing again.
Working at supermerchado means having the drive to make things happen. In return, we offer a flexible, tech-forward environment where you can reach your full potential.
J-C Zulauf
Co-Founder